Refund Policy
Our commitment to your satisfaction and transparent refund process.
At Lucky Number Shop, your satisfaction is our priority. We are committed to providing transparent and fair refund policies for all purchases made through our platform. Please review the following guidelines to understand our refund process.
When Am I Eligible for a Refund?
You may qualify for a refund under the following circumstances:
Eligible for Full Refund
- Your VIP number was purchased directly from Lucky Number Shop
- UPC (Unique Porting Code) not received within 24 working hours of purchase
- Order cancelled by us due to system issues or processing problems
- Number porting request rejected by the telecom operator
Not Eligible for Refund
- Number has already been activated on SIM
- Change of mind after successful activation
- Incorrect KYC documents provided by customer
- Customer-side issues causing porting failure
Important Notice
Refunds are not available once the VIP number has been activated. Please ensure all details are correct before completing your purchase.
How Much Will Be Refunded?
100% Refund Policy
For eligible cancellations, we refund the complete purchase amount of your VIP number.
Customer-Initiated Cancellations
If you cancel your order after purchase, the refund will be processed to your original payment method. Payment gateway processing fees may be deducted from the refund amount.
Porting Rejection
If your number porting request is rejected by the telecom operator for any reason, you will receive a complete 100% refund.
Refund Processing Timeline
Once your refund request is approved, please allow the following processing times:
| Scenario | Processing Time |
|---|---|
| Standard Refunds (before UPC shared) | 4-7 Working Days |
| Refunds (after UPC shared) | 20-25 Working Days |
| Porting Rejection Refunds | 7-10 Working Days |
* Processing times may vary based on your bank or payment provider.
How to Request a Refund
Follow these simple steps to submit your refund request:
Gather Your Details
Keep your order ID, payment receipt, and reason for refund ready.
Contact Our Support
Reach out via email or phone with your complete order information.
Verification Process
Our team will review your request and verify the eligibility.
Refund Credited
Upon approval, the amount is credited to your original payment method.
Contact for Refund Assistance
For refund requests or queries, please contact our dedicated support team:
When contacting support, please provide your order details for faster resolution. Our team is here to help you with any concerns.
Have More Questions?
If your question isn't covered in this policy, feel free to reach out to our customer service team. We're happy to assist you with any concerns regarding refunds, orders, or our services.
